Returns Policy

It's our aim at Godleys Cycles to provide a returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within 30 days, as long as the item isn't fitted or used we're happy to receive it back for a refund.

To return your item(s): 

1. Put your unused, labelled item for return back in its original packaging.

2. E-mail or Phone us to get a returns number.

3. Send the parcel to the following address:

Returns Dept,

Godleys Cycles,

91 Guisborough Road,

Nunthorpe,

Middlesbrough,

TS7 0JS

4. We will be in touch if there are any issues or when your return has been processed

Returns Shipping

If the item is being returned as a result of our error (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.

If the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc... the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.

Signature Required

All our consignments irrespective of the carrier require a signature upon delivery. Deliveries are typically made between 08:00 and 18:00, so please bare this in mind when choosing a delivery address.

Wrong Goods/Arrived Damaged

There's no point in pretending that mistakes never happen, although it is very unlikely. If something does go wrong we want you to know that Godleys Cycles will get it sorted quickly.

If you aren't happy with your purchase for any reason, please contact us on 01642 274153 or E-mail us at info@godleyscycles.co.uk

Package Recycling

 Where possible we do try to reuse packaging from our own suppliers in order to send purchased items to our customers. We ask if the packaging is still in good condition after you've received your goods, then please try to use it again or recycle it yourself.

 Guidelines For The Best Experience

Each returned item should be in its original packaging with the manufacturer's labels attached.  Please do not tape or attach labels directly to the retail packaging.

Retail store purchases should be returned to the original place of purchase.  If this is not possible then follow our website returns policy and include proof of purchase.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch us at info@godleyscycles.co.uk or by calling 01642 274153.

Goods That Cannot Be Returned

There are some goods you can't return if you simply change your mind, including:

  • CDs, DVDs or software if you've broken the seal on the wrapping
  • Perishable and other items that deteriorate rapidly such as food
  • Custom Built, tailor-made or personalised goods
  • Underwear and earrings
  • Used goods including footwear which have had cleats fitted

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